📘 Introduction

If you are experiencing issues with Creator Studio such as pages not loading, images not appearing, or the editor not responding correctly, the troubleshooting steps below can help resolve most problems.

Start with the basic troubleshooting steps first. These resolve the majority of issues. If the issue continues after completing these steps, your school’s network or firewall settings may be blocking Creator Studio services. In that case, provide your IT department with the Creator Studio Network Requirements and Firewall Whitelist article.

🌐 Browser Recommendations

Creator Studio works best in modern web browsers.

Recommended browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari

If you are experiencing issues with Creator Studio, switching to Google Chrome often resolves browser compatibility problems.

Internet Explorer is not supported.

🧹 Clearing Your Browser Cache

Cached browser files can sometimes prevent the editor from loading correctly.

Clearing your cache refreshes stored website data and often resolves loading problems.

🟡 Clearing Cache in Google Chrome

Click the three dots in the top-right corner of the browser.

• Select Delete browsing data.
• In the popup window, choose the Basic tab.
• Check Cached images and files.
• Click Delete data.

[Insert Screenshot Here – Chrome clear browsing data window]

Note: Clearing your cache may log you out of websites you are currently signed into.

🦊 Clearing Cache in Firefox

Click the three horizontal lines in the top-right corner.

• Select History.
• Click Clear Recent History.
• Set the Time Range to Everything.
• Check the following:
• Browsing & Download History
• Cookies
• Cache
• Click OK.

[Insert Screenshot Here – Firefox clear history window]

📡 Check Your Internet Connection

Creator Studio requires a stable internet connection.

Recommended speeds:

• 10 Mbps download
• 5 Mbps upload

You can test your internet connection at:

https://www.speedtest.net

Slow internet connections may cause:

• pages to load slowly
• images to appear missing
• uploads to fail

🔄 Try Another Browser or Device

If the issue continues, try the following:

• restart your browser
• restart your computer
• try accessing Creator Studio using a different browser
• try opening your project from another device

If the problem only occurs on one computer, it is likely related to that device’s browser settings or cached data.

🖼️ Test Image Loading

If images are not appearing in your project, your network may be blocking access to the image service.

Open the following test link in a new browser tab:

(Creator Studio image test link – confirm with engineering)

• If the image loads successfully, the photo service is working correctly.

[Insert Screenshot Here – Successful image loading example]

• If the image does not load, the issue may be related to a firewall, antivirus software, or school network restrictions.

If this happens, please share the following article with your school’s IT department:

Creator Studio Network Requirements and Firewall Whitelist

🆘 When to Contact Support

If you have completed the steps above and are still experiencing issues, please contact support.

When reaching out, include:

• a screenshot of the issue
• your browser type
• your operating system
• your device type
• whether the issue occurs on other devices

Providing this information helps diagnose the issue faster.