Canceling a Pre-Order
Written by Nicole Lipnitz
Updated at April 14th, 2026
Make a mistake on your order? Forget to Personalize your pages? Not a problem! As long as the pre-order queue hasn't yet been ordered by the adviser, canceling your order is quick and easy.
Once the pre-order has been placed, you'll automatically receive an email confirmation with the order number. From this email, you'll notice a line that says “You can cancel your pre-order before it is in production by clicking here.”
You can also cancel a pre-order by logging in and going to "Account" in the upper right corner. From here, you should see an option to cancel order
